A dynamic, entertaining and engaging speaker with the ability to increase motivation and inspire confidence, Steve’s “Pinnacle Performance” presentations have been successfully featured at a variety of tire and automotive industry events including the 2011 Goodyear Dealer Conference, SEMA Show and numerous association conventions across North America.
Captivating: Participants sense Steve’s passion and enthusiasm right away. Because his presentations are fast-paced, entertaining, and informative, Steve keeps everyone fully engaged from start to finish!
- How Winning Team Cultures Drive Extraordinary Customer Service!
- Employee Values & Best Practices of Winning Team Cultures
- Leader Lessons: The winning cultures of market-leading companies
- Why Champion’s Win (The Mindset of Success)
- Preparing To Win (Positive Attitude insight & strategies)
- Morale, Motivation and Inspiration!
Unengaged employees do not create engaged customers! Winning team corporate cultures benefit from high levels of employee morale, motivation and productivity – all of which drive extraordinary customer service and engagement!
In this entertaining and inspiring session, employees and managers will learn the principles of a winning team culture and what is required to effectively contribute and maintain a high performance organization to win in the marketplace and achieve greater levels of success!
This inspiring program is suitable for your entire organization and includes:
- How Winning Team Cultures Drive Extraordinary Customer Service!
- Employee Values & Best Practices of Winning Team Cultures
- Leader Lessons: The winning cultures of market-leading companies
- Why Champion’s Win (The Mindset of Success)
- Preparing To Win (Positive Attitude insight & strategies)
- Morale, Motivation and Inspiration!
Every day salespeople lose sales opportunities due to ineffectiveness on the phone, costing the businesses they represent substantial revenue and profit. How many people call your business and yet end up buying from someone else? Prevent that from happening and win more customers for life with the tools and techniques in this high-performance session!
Attendees Will Learn:
- Why phone interaction effectiveness are the most important sales skills to have
- How to avoid selling on price and stop losing business to your competitors
- Proven telephone relations skills to build rapport/trust and positively engage customers
- Expert sales techniques to win more business and create customer loyalty
Whether you’re a seasoned-veteran or a novice sales/customer service representative, this program will help elevate your performance to greater heights!
One of the biggest challenges facing all automotive businesses is customer’s intent on receiving the lowest price for products and services. With increased competition, price is a major factor in customer’s purchasing decisions. All too often when faced with price concerns, sales personnel resort to discounting and short-selling costing the businesses they represent substantial dollars in lost profits.
This High-Value session includes:
- Understanding customer’s needs now and your Value vs. Price
- Determining Value Advantages & Positioning Your True Value
- Monetizing Value to Maximize Sales & Profits
- Selling Value methods to discount less & sell more!
The Scientific Study of Persuasion and the Principles of Influence has been going on formally since the 1950’s. By influencing positive changes in customer’s behaviors, sales people can create strong customer bonds and achieve greater results!
This fascinating and fun presentation references over thirty-five years of influence research and details the psychology of why people say “yes” – and how to apply these findings to drive greater success in your business.
This Influential Session includes:
- How Principles of Influence work to produce positive changes in customer’s behavior
- Proven Behavioral Methods to persuade and attract new customers
- How top performers use these principles to increase sales and how you can too!
Barbara Kline